You may have seen our warnings that say “Remember that email is not private. Do not send email with personal information in it such as your social security or account numbers.” We post these warnings at the end of every blog and on our Facebook page and Twitter updates.
We give that warning because we want to make sure you understand the privacy risks that exist any time you use email.
Our computer systems at AIM, such as the email AIMProgram@maximus.com, are very secure — and we have special software that protects us and you. But most personal email accounts are not protected the same way.
When you send us an email using your personal email account, it’s like sending an electronic postcard! Before the email reaches its destination, many people might see what you wrote.
Think of a postcard going through the mail system. Along the way, postal workers could read it if they wanted to. The same is true of email. When you send an email from a public computer or even your own computer, the email makes many stops on its electronic journey. It’s not private! Many people (network managers, security workers, hackers) could read it if they wanted. Most of them won’t read email, but every once in a while hackers get valuable information about people by doing just that.
So please don’t put anything private in an email to us or to anyone else; don’t send your Social Security Number, your Medi-Cal ID number, or anything you don’t want the whole world to see. AIM cannot guarantee the security of the transfer of your messages to our servers. Keep your personal information private.
We really want to hear what you think about our blogs, Facebook and Twitter pages. We want to know if people are reading them and learning from them! Write us an email to tell us what you think — just don’t include information that is private.
Please send suggestions, comments, questions or ideas. Please do not send anything about your health care or information such as your Social Security Number or date of birth.
We can answer any questions by email about the AIM program. But, if you have questions about your health plan, your doctor, payments or health care, call our call center.
Did this blog help to explain email security and protected health information to you? Let us know! Email us at AIMProgram@maximus.com. Remember that email is not private. Do not send email with personal information in it such as your Social Security or account numbers.